The Inner Circle Guide to Agent Engagement and Empowerment (ContactBabel)
High agent turnover isn’t just a thorn in the sides of contact center leaders—because agents don’t start a job hoping for a poor experience. They expect to be supported by leadership, empowered by world-class tools, and enabled to showcase their talents and abilities.
Unfortunately, many agents don’t feel engaged or empowered, and those bad experiences lead to high turnover, work overload for recruiters, trainers, and coaches, and—most impactful of all—negative experiences for customers who demand knowledgeable and helpful agents.
ContactBabel’s latest guide, “The Inner Circle Guide to Agent Engagement and Empowerment”, navigates call center leaders toward a more engaged and empowered workforce.
