From AI buzzwords to business impact: Innovating CX at scale

It seems AI can be found everywhere across the modern business landscape. But what is AI’s real potential for taking CX to the next level? In this webinar, we’ll move past the distracting buzz that’s surrounded the concept of AI and explore the hurdles to reaching AI-driven CX: data siloes, the inability to act on insights, slow adoption, and more.

We’ll also dig into some practical examples of how data, analytics, and AI can be used to innovate and transform customer experience, employee experience, and business processes for lasting efficiency.

Here’s a sneak peek of the CX innovation you’ll learn during the webinar:

• Personalizing consumer-agent conversations
• Delivering predictive and proactive engagement
• Ensuring consistency during every customer interaction
• Increasing visibility into customer and employee experience across the organization