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Join us for our "You Asked" webinar series. In each session, we're sitting down with industry experts to discuss the questions viewers have asked about AI for CX.
On Demand
You Asked: How do I Unlock the Transformative Power of AI in Customer Experience?
The latest generation of AI is extremely powerful. It’s already changing the script when it comes to CX and you need to see how to leverage this powerful tool and bring value to your contact center. Jon Arnold, Principal at J Arnold & Associates , and Lauren Maschio, Senior Manager of Product Marketing at NICE will show you how AI is transforming all aspects of CX. You’ll see how you can harness AI to deliver real business value, elevate your CX strategy and create a more holistic approach to your CX to prevent siloed thinking.
Speakers:
Jon Arnold | Principal, J Arnold & Associates
Lauren Maschio | Senior Manager, Product Marketing Team, NICE
On Demand
You Asked: How can purpose-built generative AI improve CX?
AI is here and it’s already changing the way we think about conversations. When it comes to customer experiences, however, it takes more than a good large language model to deliver safe, trusted, and useful results. Mark Smith from Ventana Research and Elizabeth Tobey, head of marketing for NICE’s digital solutions, will talk about why less might be more when it comes to generative AI applications for brands and customer experience, and why training models on smaller datasets and for specific use cases can yield better, more effective, and trustworthy results in ways that are already revolutionizing CX.
Speakers:
Mark Smith | CEO & Chief Research Officer at Ventana Research
Elizabeth Tobey | Head of Marketing, Digital Solutions at NICE
On Demand
You Asked: How do I account for digital channels in today’s ever-evolving workspace?
Workforce management has gone through monumental and exciting shifts in the past decade, from adding AI to supercharge forecasting and scheduling to the development of rich workforce engagement applications. But those changes have introduced new challenges you might not even be aware of. Each new interaction channel added value yet complexity.
For example, with easier contacts often diverted to bots, the interactions your agents are handling are longer and more complicated than ever. But when information about the contact isn’t available until after the interaction ends, it’s almost impossible to plan work across intervals. Traditional WFM paradigms create silos of inaccurate data that get in the way of your ability to manage your teams in today’s blended digital office.
Attend this session to learn more about:
Speakers:
Nancy Jamison | Senior Industry Director, Digital Transformation Practice at Frost & Sullivan
Andrea Matsuda | Senior Product Marketing Manager at NICE
On Demand
You Asked: How do I Unlock the Transformative Power of AI in Customer Experience?
The latest generation of AI is extremely powerful. It’s already changing the script when it comes to CX and you need to see how to leverage this powerful tool and bring value to your contact center. Jon Arnold, Principal at J Arnold & Associates , and Lauren Maschio, Senior Manager of Product Marketing at NICE will show you how AI is transforming all aspects of CX. You’ll see how you can harness AI to deliver real business value, elevate your CX strategy and create a more holistic approach to your CX to prevent siloed thinking.
Attend this webinar and learn about:
- How to take a holistic approach to CX, avoiding the pitfalls of siloed thinking
- The seven key areas where AI can deliver remarkable business value
- How to uncover AI’s immense potential for improving CX, elevating agent experience, and streamlining operations and costs
Speakers:
Jon Arnold | Principal, J Arnold & Associates
Lauren Maschio | Senior Manager, Product Marketing Team, NICE
On Demand
You Asked: How can purpose-built generative AI improve CX?
AI is here and it’s already changing the way we think about conversations. When it comes to customer experiences, however, it takes more than a good large language model to deliver safe, trusted, and useful results. Mark Smith from Ventana Research and Elizabeth Tobey, head of marketing for NICE’s digital solutions, will talk about why less might be more when it comes to generative AI applications for brands and customer experience, and why training models on smaller datasets and for specific use cases can yield better, more effective, and trustworthy results in ways that are already revolutionizing CX.
Speakers:
Mark Smith | CEO & Chief Research Officer at Ventana Research
Elizabeth Tobey | Head of Marketing, Digital Solutions at NICE
On Demand
You Asked: How do I account for digital channels in today’s ever-evolving workspace?
Workforce management has gone through monumental and exciting shifts in the past decade, from adding AI to supercharge forecasting and scheduling to the development of rich workforce engagement applications. But those changes have introduced new challenges you might not even be aware of. Each new interaction channel added value yet complexity.
For example, with easier contacts often diverted to bots, the interactions your agents are handling are longer and more complicated than ever. But when information about the contact isn’t available until after the interaction ends, it’s almost impossible to plan work across intervals. Traditional WFM paradigms create silos of inaccurate data that get in the way of your ability to manage your teams in today’s blended digital office.
Attend this session to learn more about:
- Managing omnichannel service delivery in an ever-evolving workspace
- Accounting for long and asynchronous interactions
- Gaining cross-departmental efficiencies to drive improved bottom-line performance
Speakers:
Nancy Jamison | Senior Industry Director, Digital Transformation Practice at Frost & Sullivan
Andrea Matsuda | Senior Product Marketing Manager at NICE
