Helping you deliver the right answers, the right way.
Class is in session. Learn why knowledge rocks!
Contrary to popular belief, you can predict the future. Or, at least, you can predict your customers’ needs, issues, and questions. You’ve seen them before, and you’ll see them again. So why not meet them at the source and proactively address their needs before they even ask for help?
Knowledge management is the process of continuously creating, optimizing, and extending the content your customers and agents need to make their journeys successful. From search engine queries to chatbot messaging to agent interactions, knowledge is how you ensure your customers get the right answers in the moments that matter most.
Learn how knowledge management helps:
Elevate your content in search rankings, so the right answers are right there
Assist your customers in their self-service journeys
Ensure content is clear, concise, and correct across all channels and devices
Instantly provide agents with the information needed to support their customers
Offer 24/7 access to content translated into all the languages your customers speak
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response (IVR), and agent optimization solutions. Our software enables contact centers to operate
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The right answers, right away
Soft skills are critical for contact center agents, but they don’t always come naturally. CXone’s latest mini-guide reveals how to train agents in a meaningful way—all modeled by your favorite cartoon characters.
It’s not the schoolhouse, it’s the contact center in the NICE CXone eBook, Knowledge Rocks! This unique 101-level dive into knowledge management will show you how to proactively provide the right answers to your customers and agents at the right moments. From the search engine to your website and app to an interaction with an agent, knowledge has the power to deliver effortless, personalized, and outstanding customer experiences.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.
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