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Master CX Class: Fast track to cloud-powered CX innovation
Available On Demand Now!
Get the latest insights from experts for today’s CX challenges
Become a CX master with this webinar series. You’ll learn how to harness all the opportunities for innovating with AI and cloud-powered CX@Scale. Our experts will speak to how you can engage customers with ultimate convenience and greater satisfaction during every interaction. Learn about the latest ways to empower contact center agents to become true brand ambassadors.
Attend the webinar series to see how NICE delivers cloud-powered CX@Scale!
Available On Demand
Accelerate CX innovation @scale with purpose-built AI
Speakers:
Omer Minkara, Vice President & Principal Analyst at Aberdeen
Andy Traba, Vice President of Product Marketing at NICE
Available On Demand
Empower your contact center agents with the latest innovations and AI-driven solutions
A sure way to improve staff retention and customer satisfaction is to empower your agents. In this session, we’ll demonstrate how the right tools can streamline the agent workflow to help them:
Speakers:
Donna Fluss, Founder and President at DMG Consulting
Dana Shalev, Director of WEM Product Marketing at NICE
Available on Demand
Today’s customers demand convenience. Are you delivering?
Your customers want personalized, fast service experiences, and every organization strives to provide the best customer experience possible. In this session, our speakers will look at the industry trends and technology that are setting companies up for success with a solid customer convenience strategy. We’ll demonstrate how to ensure you deliver:
Speakers:
Robin Gareiss, CEO and Principal Analyst at Metrigy
Catherine Forino, Senior Product Marketing Manager at NICE
Annette Miesbach, Senior Product Marketing Manager at NICE
Available On Demand Now!
Get the latest insights from experts for today’s CX challenges
Become a CX master with this webinar series. You’ll learn how to harness all the opportunities for innovating with AI and cloud-powered CX@Scale. Our experts will speak to how you can engage customers with ultimate convenience and greater satisfaction during every interaction. Learn about the latest ways to empower contact center agents to become true brand ambassadors.
Attend the webinar series to see how NICE delivers cloud-powered CX@Scale!
Available On Demand
Accelerate CX innovation @scale with purpose-built AI
Innovation is key when creating a winning approach to CX. Join NICE for this informative session where industry experts will present ways to overcome innovation challenges with an exclusive playbook on how to innovate CX@scale.
Learn best practices for:
- Breaking down data siloes to accelerate decision-making
- Understanding the value of connected data intelligence
- Leveraging AI to optimize customer journeys
- Extending insightful CX strategies throughout the organization for maximum impact
Speakers:
Omer Minkara, Vice President & Principal Analyst at Aberdeen
Andy Traba, Vice President of Product Marketing at NICE
Available On Demand
Empower your contact center agents with the latest innovations and AI-driven solutions
A sure way to improve staff retention and customer satisfaction is to empower your agents. In this session, we’ll demonstrate how the right tools can streamline the agent workflow to help them:
- Provide the best service before, during, and after every interaction
- Improve through real-time coaching and a virtual “personal assistant”
- Innovate CX and become your best brand ambassadors
Speakers:
Donna Fluss, Founder and President at DMG Consulting
Dana Shalev, Director of WEM Product Marketing at NICE
Available on Demand
Today’s customers demand convenience. Are you delivering?
Your customers want personalized, fast service experiences, and every organization strives to provide the best customer experience possible. In this session, our speakers will look at the industry trends and technology that are setting companies up for success with a solid customer convenience strategy. We’ll demonstrate how to ensure you deliver:
- Proactive outreach to customers to drive customer loyalty
- Smooth transitions from agentless to agent-assisted experiences for frictionless interactions
- Seamless experiences across digital interactions to improve the customer journey
Speakers:
Robin Gareiss, CEO and Principal Analyst at Metrigy
Catherine Forino, Senior Product Marketing Manager at NICE
Annette Miesbach, Senior Product Marketing Manager at NICE
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