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NICE CXone ranks in top category

Metrigy recognizes NICE CXone as a superb contact-center-as-a-service platform (CCaaS) by honoring it with its 2024 MetriStar Top Provider Award.

The MetriStar Award honors leading CCaaS vendors based on customer ratings and quantitative metrics of business success. The MetriStar program uncovers the providers that help their customers realize the highest improvements in their business success metrics.

CCaaS platforms are the communications core of customer engagement, integrating a wide range of applications to connect customers with agents or self-service options.


See the metrics NICE customers achieved:
  • First contact resolution (FCR) percentage greater than 56%
  • Average handle time (AHT) lower than 13.7 minutes
  • Agent attrition rate lower than 27% per year
  • Customer satisfaction levels greater than 5.2 on a 7-point scale

Learn more about Metrigy’s high evaluation of NICE

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

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