ChatGPT Created This Webinar:
Become an Expert in the Next Big Thing

Sub Title
Be your organization’s Conversational AI expert, starting with our 4-part webinar series. AI began transforming the way we do business long before ChatGPT arrived on the scene. Yet the explosive popularity of OpenAI’s Large Language Model takes it to a new level in user adoption and business deployments. What’s next? How did we get here? And how can you leverage AI for your business?

Join NICE for a four-part webinar series as we explore the impacts of Conversational AI on digital CX:
  • What it takes to make your AI implementation exceptional
  • How it’s changing the way we think, interact and converse 
  • And how you can put AI to work for you to build next-generation self-service experiences

AGENDA
Session 1: On Demand | Available Now
Generative AI: Revolutionizing Search, Shopping, and Support
Why generative AI will fundamentally change what we think about when we discuss conversational AI and how its capabilities will completely overhaul how consumers look for and consume information.

Speakers:
Dan Miller, Lead Analyst & Founder at Opus Research
Derek Top, Research Director at Opus Research
Elizabeth Tobey, Head of Marketing, Digital Solutions at NICE
Session 2: On Demand | Available Now
AI Building Blocks for Delivering Exceptional CX
Learn about the necessary pieces for creating exceptional CX flows with generative AI.

Speakers:
Jon Arnold, Principal at J Arnold & Associates
John Willcutts, General Manager, Digital Line of Business at NICE
Session 3: On Demand | Available Now
Generative AI for the Modern CX Organization
In this session, we discuss the impact on IVAs and AI-supported agent interactions and how this can improve not just efficiency and impact of employees but can create new experiences that previously were not available to a brand’s workforce.

Speakers:
Zeus Kerravala, Founder & Principal Analyst at ZK Research
Aaron Rice, General Manager, CXone Expert at NICE
Session 4: On Demand | Available Now
Deploying GPT for Business
Bringing everything together, join our final session to learn how integrating this technology can de-risk your roadmap and alleviate pressure on current macro employment pressures across the current economic landscape.

Speakers:
Melanie Turek, VP of Research for Digital Transformation & Connected Work at Frost & Sullivan
Brett Forman, Director, Customer Engagement Analytics at NICE

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Watch Now

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