NICE Earns a Leader Designation in Everest Group’s 2023 Task Mining PEAK Matrix® Assessment

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

In the report, NICE was recognized as a Leader, highlighted as one of the “leading players in the market in terms of task mining software market share by revenue."

NICE was also recognized for holding the highest share in the large buyer segment, as well as in hi-tech and Telecom, and across major geographies.

NEVA Discover, NICE’s Task Mining solution, is highlighted in the report for its intelligent unsupervised ML algorithms, as well its ability to address different use cases such as process analytics, performance management, workforce productivity and others.

In addition, the product is lauded for its ease of use, online user community and support forum.

Download your Everest Group's 2023 Task Mining Products PEAK Matrix® Assessment here.

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