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You Asked—How do I scale AI to maximize CSAT?
AI is now a foundational pillar of the modern CX tech stack, not an optional layer; infusing AI across the customer journey is critical for businesses to unlock the next level of customer experience. Join Keith Dawson, Director of Research, Customer Experience at ISG, and Michele Carlson, senior product marketing manager at NICE, for expert insights and research findings around AI’s impact on customer experience. We’ll discuss key data points and trends and explore proven strategies for leveraging AI innovations—like real-time agent guidance, intelligent routing, and next-best actions—to optimize every customer interaction.
Learn about quantifiable outcomes from AI infusion:
Featuring:
You Asked—How can I elevate CX to new heights with AI?
AI is all the buzz for companies of all sizes and in all industries. In fact, Aberdeen’s latest CX study reveals that AI is the number one technology priority that business leaders plan to invest in in 2024 and beyond. Yet, it’s not just investing in AI that helps leading businesses fuel success.
Rather, it’s the savvy use of AI capabilities in conjunction with smart tactics to maximize its benefits that shows real results.
Watch this webinar that features insights from Aberdeen’s latest research to learn:
Featuring:
AI is now a foundational pillar of the modern CX tech stack, not an optional layer; infusing AI across the customer journey is critical for businesses to unlock the next level of customer experience. Join Keith Dawson, Director of Research, Customer Experience at ISG, and Michele Carlson, senior product marketing manager at NICE, for expert insights and research findings around AI’s impact on customer experience. We’ll discuss key data points and trends and explore proven strategies for leveraging AI innovations—like real-time agent guidance, intelligent routing, and next-best actions—to optimize every customer interaction.
Learn about quantifiable outcomes from AI infusion:
- Increased revenue through better cross-selling and upselling
- Lower costs through reduced handle times and higher first contact resolution
- Improved satisfaction via proactive issue resolution and personalized experiences
Featuring:
 |
Keith Dawson Director of Research, Customer Experience ISG |
 |
Michele Carlson Senior Product Marketing Manager NICE |
You Asked—How can I elevate CX to new heights with AI?
AI is all the buzz for companies of all sizes and in all industries. In fact, Aberdeen’s latest CX study reveals that AI is the number one technology priority that business leaders plan to invest in in 2024 and beyond. Yet, it’s not just investing in AI that helps leading businesses fuel success.
Rather, it’s the savvy use of AI capabilities in conjunction with smart tactics to maximize its benefits that shows real results.
Watch this webinar that features insights from Aberdeen’s latest research to learn:
- Myth vs. reality: what’s real, what’s not?
- Top reasons driving AI usage in CX programs
- The true business impact of AI
- Building blocks to deliver exceptional CX with AI
- Benefits of using Enlighten XO—including decreased costs and improved CX
- Real-life success stories
Featuring:
 |
Omer Minkara Vice President & Principal Analyst Aberdeen |
 |
Lauren Maschio Senior Manager, Product Marketing Team NICE |
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