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NICE earns top marks in Opus Research Intelliview Report
Get industry experts' competitive analysis and ranking of the leading Conversational Intelligence providers. And learn how to meet your customers’ digital expectations with ease.
“NICE's CI is distinguished because of its breadth offerings. Enlighten Actions, Copilot, Autopilot and XO drive business value by enhancing decision-making, improving agent productivity, enhancing customer experience and providing insights throughout the enterprise. This results in improved metrics spanning CSAT, first contact resolution, self-service resolution rate, and reduced operating costs." per Dan Miller, Lead Analyst
Download the Opus Research report to see why NICE scores highest, and discover:
Get industry experts' competitive analysis and ranking of the leading Conversational Intelligence providers. And learn how to meet your customers’ digital expectations with ease.
“NICE's CI is distinguished because of its breadth offerings. Enlighten Actions, Copilot, Autopilot and XO drive business value by enhancing decision-making, improving agent productivity, enhancing customer experience and providing insights throughout the enterprise. This results in improved metrics spanning CSAT, first contact resolution, self-service resolution rate, and reduced operating costs." per Dan Miller, Lead Analyst
Download the Opus Research report to see why NICE scores highest, and discover:
- Everything you need to know about Conversational Intelligence – today and tomorrow
- In-depth analysis of global CX providers
- Competitive analysis and ranking of the top CI solutions
