Improving quality process and reporting raises engagement.
HireRight, the world’s largest provider of pre-employment screening services, had to replace a legacy on-premises system fast. Dealing with multiple disparate solutions negatively influenced agent job satisfaction. Processes were manual and inefficient. Agent engagement was at 10%. Reporting was time consuming.
With CXone, HireRight saw employee satisfaction go up 15% overall and a 20% improvement in operational effectiveness (as rated by employees). They saved over 1,000 hours annually just on creating business reports. With CXone, improving operations and raising agent engagement—that’s just the beginning.
HireRight increases efficiency and agent engagement.
141% increase in the number of scorecards completed
50% reduction in the number of clicks required to close a case
20% improvement in employees’ satisfaction with leadership
You put your customers first in all you do. So do we. Explore the most complete cloud native platform in the industry-and learn how we're helping companies like yours transform the customer experience.
Platform
Boost your customer experience and build deeper loyalty.
People
Our hightly experienced and passionate teams provide the consisten white-glove support you need to succeed for the long haul.
Possibilities
We collaborate with companies to suggest solutions that meet their unique needs to help deliver better results by cultivating stronger relationships.
HireRight transforms agent experience
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HireRight’s 100s of agents manage millions of interactions a year. Raising agent engagement from a low 10% was high priority. How did they do it? By replacing that on-premise legacy system. The result: 80% growth in employee engagement and more.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
"We have been able to speed up the resolution of customer issues with the software. It also allows us to provide better personalized experience for customers, thereby turning them into paying clients” - Folusho
"I have been in call centers for 20 years and inContact is the best call center tool I have used. The knowledge of the staff and the support within inContact is exceptional." - William "Bill" C. Sr Telephony Engineer at Toyota (Contract)
"We have worked with other systems in the past and none have performed as well. no problems with system overloads, as many callers on at one time as we need to have with no issues." - Administrator in Entertainment
"Named a 'Leader' in Gartner's Magic Quadrant for Contact
Centers and Named a 'Leader' in Cloud Contact Centers in the
Forrester Wave for 5 years in a row."
Selina Cheng Contact Center Director, Big ABC Industries
99.99%
guaranteed
uptime
390,000+
thousand agents
15
years
in the cloud
100+
countries
99.99%
Guaranteed
uptime
120+
Fortune 500 /
Global 2000
15 yrs
In the cloud
200+
Thousand agents
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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