Exceed every customer expectation and every business goal.

The 2022 Gartner® Magic Quadrant™ for CCaaS has named NICE a Leader for its CXone cloud platform for the eighth consecutive year. NICE placed the furthest overall for its Completeness of Vision in the Leaders quadrant.

Download a complimentary copy of the 2022 Gartner Magic Quadrant report where we believe you will learn more about:

The Gartner independent evaluation of the CCaaS market
The strengths and cautions of recognized vendors
Recommendations on making purchase decisions

Review the Gartner report. We believe this in-depth, independent analysis tells the whole story.

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

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*NICE CXone (formerly NICE inContact) effective 2021

Gartner, Magic Quadrant for Contact Center as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, Pankil Sheth, 22 August 2022 Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE Systems.

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

1. NICE CXone named a Leader in the Magic Quadrant for Contact Center as a Service (2021)
2. NICE inContact named a Leader in the Magic Quadrant for Contact Center as a Service, North America (2017-2020)
3. inContact named a Leader in the Magic Quadrant for Contact Center as a Service, North America (2015-2016)

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