As The Great Resignation continues, contact center leaders must be creative to attract and keep the necessary staff to serve their customers. Agents want to work for employers who treat them more like customers.

According to Gallup, the cost of volunteer employee turnover is up to $1 trillion annually. However, employee attrition is not only hard on the bottom line. Understaffed contact centers have overwhelmed agents and are unable to provide your customers with the service they expect.

This white paper, “Stop the Madness! How to reduce the risk of agent churn and improve retention” can help your contact center survive The Big Quit.

This white paper will help you understand:

• How The Great Resignation is impacting contact centers
• Why retention matters
• The three main reasons agents are quitting
• Four actional ways you can reduce employee attrition
• The links between customer experience and agent experience