Social housing providers are under increased pressure to be more than just a gateway to affordable housing

Housing providers find themselves serving a greater social purpose, by enriching the diverse communities beyond the households they manage.

For every home that is under their care & responsibility – and, in most cases beyond - housing providers are the guiding beacon of multi-cultural, multi-generational communities. They need to serve all their needs.

With increasing pressures from the Housing Ombudsman on Damp & Mould and the Regulator of Social Housing releasing tenant satisfaction measures. housing providers must now focus on resident-centric experiences. Technology will have a key role to play in this.

In this white paper, you’ll see why legacy, siloed technologies are a bottleneck to frictionless resident experiences. Download your copy to see how you can begin to address the challenges raised by the Government white paper, “The Charter for Social Housing Residents”, and the National Housing Federation’s ‘Together with Tenants Charter’.

Inside, you’ll learn:

• How inefficient, poorly harmonised technology puts increased pressure on agents and housing providers
• The real impact of this pressure on the people who matter most – your residents
• How cloud-native CX delivers against the six key pillars of a resident-centric housing provider
• How NICE CXone empowers your agents to deliver superior service and put residents at the heart of everything you do