Make 94% of your agents happy

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

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This ICMI video showcases 4 crucial finds for better agent experience

Happy agents make happy customers. A recent report from ICMI demonstrates how AX is the key to the success of any brand. And not only will happy agents provide better service overall, but improving AX can save contact centers money, increase customer revenue, and build brand advocates.

Watch the video, “Tips to ace the agent experience,” to get more facts from the report.

Want more resources to help you ace the agent experience? Take a look at the ones below:

White paper: ICMI agent experience maturity model & toolkit
Get white paper
Webinar: The secret to making agents jump for joy
Watch webinar
White Paper: Stop the madness of employee churn
Read white paper

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