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Ultimate CX Results
One Platform. Accelerated Innovation.
Ready to harness the power of CX AI for ultimate business results?
2024 is the breakout year for AI and customer experience. Join our experts this week to see the real results leading companies are achieving with CX AI today. Go beyond the buzzwords and learn the breakthroughs from NICE that put you on the fast-track to value. Opportunities abound when you start with one complete CX AI platform infused with purpose-built AI technology.
Attend the series to see how AI purpose-built for CX can accelerate your results.
Day 2 | Conversational AI Done Right
Thursday, May 2 at 11:00 AM ET
In today’s era, digital transformation drives the pace of customer service evolution, and now, advancements in conversational AI are creating even more potential to redefine CX. This webinar will illuminate the path on how to transform past shortcomings into future successes. We’ll explore how AI is building better relationships in a world where customers engage with self-service first. Learn how to implement conversational AI in a way that delivers more human-like experiences, automates more customer needs, and far surpasses traditional chatbots.
Speakers:
Dan Miller Lead Analyst and Founder, Opus Research
Derek Top Senior Analyst, Opus Research
Elizabeth Tobey Head of Marketing, Digital Solutions, NICE
Michele Carlson Director of Product Marketing, NICE
CX AI From Hype to Happening
On Demand
How do you achieve the fastest ROI with AI for CX? Beware the pitfalls of generic AI or today’s industry hype. Join NICE for this informative session on the critical components for CX AI success in your business. We’ll give you key insights for operationalizing AI before, during, and after every interaction to improve results at amazing scale. CX innovation is the key to attracting and keeping more customers. We’ll show you how to get there faster with a platform combined with the most advanced, purpose-built AI.
Get the facts about AI value for your organization. Learn how:
Speakers:
Robin Gareiss CEO and Principal Analyst, Metrigy
Andy Traba Vice President of Product Marketing, NICE
One Platform. Accelerated Innovation.
Ready to harness the power of CX AI for ultimate business results?
2024 is the breakout year for AI and customer experience. Join our experts this week to see the real results leading companies are achieving with CX AI today. Go beyond the buzzwords and learn the breakthroughs from NICE that put you on the fast-track to value. Opportunities abound when you start with one complete CX AI platform infused with purpose-built AI technology.
Attend the series to see how AI purpose-built for CX can accelerate your results.
Day 2 | Conversational AI Done Right
Thursday, May 2 at 11:00 AM ET
In today’s era, digital transformation drives the pace of customer service evolution, and now, advancements in conversational AI are creating even more potential to redefine CX. This webinar will illuminate the path on how to transform past shortcomings into future successes. We’ll explore how AI is building better relationships in a world where customers engage with self-service first. Learn how to implement conversational AI in a way that delivers more human-like experiences, automates more customer needs, and far surpasses traditional chatbots.
- Why "First Gen" conversational AI fails to deliver promised results
- Why digital transformation is integral to a larger overall CX strategy
- How combining knowledge and conversational data is pivotal to achieve success
- The value of a single platform in delivering the best customer experience
- How digital customer service is done right on CXone
Speakers:
Dan Miller Lead Analyst and Founder, Opus Research
Derek Top Senior Analyst, Opus Research
Elizabeth Tobey Head of Marketing, Digital Solutions, NICE
Michele Carlson Director of Product Marketing, NICE
CX AI From Hype to Happening
On Demand
How do you achieve the fastest ROI with AI for CX? Beware the pitfalls of generic AI or today’s industry hype. Join NICE for this informative session on the critical components for CX AI success in your business. We’ll give you key insights for operationalizing AI before, during, and after every interaction to improve results at amazing scale. CX innovation is the key to attracting and keeping more customers. We’ll show you how to get there faster with a platform combined with the most advanced, purpose-built AI.
Get the facts about AI value for your organization. Learn how:
- CX interaction data is crucial to realizing value from AI
- Analyzing 100% of interactions from any touchpoint uncovers new insights for faster decision-making
- You benefit from 30+ years’ experience with pre-built AI embedded across CXone
- Enlighten AI is helping CXone customers increase productivity, reduce costs, and grow revenue
- Leveraging AI with connected applications on a single platform accelerates business results
Speakers:
Robin Gareiss CEO and Principal Analyst, Metrigy
Andy Traba Vice President of Product Marketing, NICE
