Using Interaction Analytics with VoC data to adapt to customer needs

When everything seems complicated and confusing, it’s time to go back to the basics. If you’re looking for a better way to leverage the data streaming into your contact center—and adapt to customer needs using innovative digital capabilities—this discussion is for you.

Don’t miss this session with NICE CXone experts Heather Hughes, Marketing Director, and Abby Monaco, Senior Product Marketing Manager.

What you can expect: answers to these questions

What challenges do businesses face with their analytics and customer feedback programs?
Why are omnichannel analytics and holistic Voice of the Customer game changers?
What could your analytics program do for you? Get a sneak peek!
How have big brands succeeded with analytics and feedback programs?

Speaker:

Abby Monaco
Senior Product Marketing Manager
NICE CXone

As Senior Product Marketing Manager for NICE CXone, Abby brings over 20 years of experience in product management and marketing direction in software and technology. She plays a key role in articulating and promoting the value and competitive advantages of NICE CXone’s analytics and AI solutions.

Speaker:

Heather Hughes
Marketing Director
NICE

Heather has worked in the contact center CX space for over 9 years and has dedicated her 20+ year career to a customer-centric mindset to best deliver on business outcomes. NICE holistic VoC is the world’s leading VoC solution for organizations that rely on the strategic value of the contact center to act on feedback and transform the customer experience at scale.

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

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