Get in TouchCheck out our on-demand webinar series:
Digital interactions demand digital WFM solutions
Workforce management (WFM) solutions were built to handle voice-only contact centers, but that world is being displaced by digital channels. Win with new digital WFM solutions that drive new levels of productivity and exceptional CX. AI manages the complexity and dynamics of digital interactions without compromising accuracy or efficiency.
Watch this webinar series to understand why new digital-oriented perspectives are essential. Get to know the top challenges that traditional voice-centric WFM solutions face in handling digital interactions. Learn how WFM best practices can extend to the back office for measurable productivity gains. See how empowering agents can make the difference between disengaged workers and customer service stars.
Bring these wins to your contact center:
Sessions included in this series:
Workforce management (WFM) solutions were built to handle voice-only contact centers, but that world is being displaced by digital channels. Win with new digital WFM solutions that drive new levels of productivity and exceptional CX. AI manages the complexity and dynamics of digital interactions without compromising accuracy or efficiency.
Watch this webinar series to understand why new digital-oriented perspectives are essential. Get to know the top challenges that traditional voice-centric WFM solutions face in handling digital interactions. Learn how WFM best practices can extend to the back office for measurable productivity gains. See how empowering agents can make the difference between disengaged workers and customer service stars.
Bring these wins to your contact center:
- Accurate forecasting and scheduling of agents according to digital workloads
- Reduced backlog in the back office
- Improved front and back office employee productivity
- Flexible scheduling and self-service options for agents
Sessions included in this series:
- How Should I do Workforce Management in the Digital Era?
- WFM Best Practices for the Back Office
- Beat Attrition! Quick Wins for Empowering Your Agents
