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AI & Automation in Workforce Management
AI and automation are reshaping WFM—are you leveraging them to their full potential?
Our AI & Automation in WFM webinar series tackles today’s biggest workforce challenges, from empowering employees to optimizing costs and performance. Join industry experts Nate Brown and Sean Ilenrey for sessions packed with actionable insights, revealing AI-driven strategies to enhance scheduling, boost employee engagement, and streamline operations in the modern contact center.
Day 1:
Empower Employees to Cut Costs & Elevate CX
Available On Demand
Agent concerns don’t exist in a silo—they impact business goals of turnover, CSAT, productivity, and costs. Employee engagement can be hard to achieve, and hybrid work isn’t making it easier. Join Nate Brown, Head of CX Advisory at Metric Sherpa, as he discusses the needs of the modern contact center, where employees are empowered to create their own schedules.
Discover how you can use intelligent automation and AI to:
- Reduce manual scheduling processes
- Optimize net staffing
- Increase employee satisfaction and retention
Guest Speaker:
Nate Brown | CX & workforce strategy expert, Head of CX Advisory at Metric Sherpa
Day 2:
The Future of Contact Center Workforce Management
Available On Demand
Your customers have a lot of ways to contact you, and easier contacts are often diverted to bots, while more complicated interactions are handled by agents. When information about the interaction isn’t reported until after it ends, it’s almost impossible to plan work across intervals. Get WFM strategies that take into account the digital landscape of today.
Join Sean Ilenrey, Founder and CEO of Value-Centric, to learn more about:
- WFM trends in the digital contact center
- Managing omnichannels in the ever-evolving workspace
- How to gain cross-departmental efficiencies to drive improve bottom line performance
Guest Speaker:
Sean Ilenrey | Award-winning executive, global keynote speaker, CEO of Value-Centric
