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You Asked: How can AI and digital experiences empower human-centric CX?
Self-service has long been a weak link in the value chain for customer service, and contact centers are under increasing pressure to improve it. Contact center leaders must address legacy technology and frustrating IVR experiences, but they must also re-think their approach to self-service. Customers value digital experiences, and AI is creating new use cases and forms of self-service that can finally help contact centers meet customer expectations.
During this webinar, independent CX analyst Jon Arnold will lead you through the evolution of self-service and argue why contact centers need to elevate their capabilities for the sake of agents and supervisors, not just for customers.
Chart a course for your self-service by:
Self-service has long been a weak link in the value chain for customer service, and contact centers are under increasing pressure to improve it. Contact center leaders must address legacy technology and frustrating IVR experiences, but they must also re-think their approach to self-service. Customers value digital experiences, and AI is creating new use cases and forms of self-service that can finally help contact centers meet customer expectations.
During this webinar, independent CX analyst Jon Arnold will lead you through the evolution of self-service and argue why contact centers need to elevate their capabilities for the sake of agents and supervisors, not just for customers.
Chart a course for your self-service by:
- Aligning digital self-service with today’s customer expectations
- Balancing cutting-edge AI technology and human-centric experiences
- Planning a self-service roadmap
Speakers:
Jon Arnold
Principal of J. Arnold & Associates
Elizabeth Tobey
Head of Marketing, AI & Digital at NICE
