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You asked—What can AI (really) do to improve CX, and what do you need for real results?
AI is magic. Or is it? That’s precisely the question many CX and contact center leaders are looking to answer. There’s no shortage of hype surrounding AI, but what exactly can this magical new tool do for business leaders? That’s the question that (often) goes unanswered. Aberdeen Strategy & Research recently surveyed CX leaders around the world and have found that AI ranks as the top technology that firms plan to invest in 2024 and beyond.
Go behind the scenes with AI:
AI is magic. Or is it? That’s precisely the question many CX and contact center leaders are looking to answer. There’s no shortage of hype surrounding AI, but what exactly can this magical new tool do for business leaders? That’s the question that (often) goes unanswered. Aberdeen Strategy & Research recently surveyed CX leaders around the world and have found that AI ranks as the top technology that firms plan to invest in 2024 and beyond.
Go behind the scenes with AI:
- Magic vs reality: what AI can really do for contact centers
- 4 practical ways to use AI in CX programs
- AI management is knowledge management
- Real-Life AI success stories
