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You Asked: How will AI for CX technology evolve in 2025?
Available On Demand
In 2025, AI will revolutionize Customer Experience (CX) by enhancing employee roles, streamlining customer interactions, and driving proactive engagement. Explore the rise of AI copilots and autonomous agents, the integration of AI with knowledge management for greater accuracy, and the shift toward predictive analytics. Discover how businesses will achieve measurable results from AI investments, setting new CX benchmarks, and learn actionable strategies to future-proof your organization in this transformative era.
Key takeaways from this webinar:
Speakers:
Bradley Shimmin Chief Analyst, AI & Data Analytics at Omdia
Carmit DiAndrea Director, Engineering, AI Data Management CX at NICE
You Asked: Can customer journeys be automated with AI?
Available On Demand
In an era where customers expect seamless, omnichannel experiences, managing customer journeys has become more complex than ever. But what if you could automate and personalize every aspect of these journeys and do so at scale? With purpose-built AI infused throughout a complete customer service platform, that dream is now a reality. In this webinar, we’ll dive into how to leverage AI to optimize every step of the customer journey and why you need a hyper-platform to accelerate every business and CX decision.
Key Takeaways:
Join us to see how you can transform your approach to customer service, making automation not just possible, but a competitive advantage in delivering flawless customer journeys.
Speakers:
Jon Arnold Principal at J Arnold & Associates
Elizabeth Tobey Head of Marketing, AI & Digital at NICE
Available On Demand
In 2025, AI will revolutionize Customer Experience (CX) by enhancing employee roles, streamlining customer interactions, and driving proactive engagement. Explore the rise of AI copilots and autonomous agents, the integration of AI with knowledge management for greater accuracy, and the shift toward predictive analytics. Discover how businesses will achieve measurable results from AI investments, setting new CX benchmarks, and learn actionable strategies to future-proof your organization in this transformative era.
Key takeaways from this webinar:
- AI copilots will enhance all CX roles with better communication and problem-solving
- Autonomous AI agents will revolutionize customer service and back-office tasks
- AI and knowledge management integration will improve interaction accuracy
- Predictive analytics will shift CX from reactive to proactive engagement
- 2025 will see AI delivering measurable profits and optimized CX benchmarks
Speakers:
Bradley Shimmin Chief Analyst, AI & Data Analytics at Omdia
Carmit DiAndrea Director, Engineering, AI Data Management CX at NICE
You Asked: Can customer journeys be automated with AI?
Available On Demand
In an era where customers expect seamless, omnichannel experiences, managing customer journeys has become more complex than ever. But what if you could automate and personalize every aspect of these journeys and do so at scale? With purpose-built AI infused throughout a complete customer service platform, that dream is now a reality. In this webinar, we’ll dive into how to leverage AI to optimize every step of the customer journey and why you need a hyper-platform to accelerate every business and CX decision.
Key Takeaways:
- How can you automate customer journeys with AI-driven workflows and insights
- Real-world examples of how AI has streamlined customer service for leading brands
- Best practices for balancing automation and human engagement to enhance customer satisfaction
- The impact of AI in reducing operational friction, boosting agent productivity, and improving customer loyalty
Join us to see how you can transform your approach to customer service, making automation not just possible, but a competitive advantage in delivering flawless customer journeys.
Speakers:
Jon Arnold Principal at J Arnold & Associates
Elizabeth Tobey Head of Marketing, AI & Digital at NICE
