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Please join our upcoming webinars:

You Asked: How Does Automation with Proactive AI Agents Improve the Customer Journey?

Available On Demand

Are you curious how proactive AI agents can redefine customer experiences? Join us to explore how automation powered by intelligent AI systems is transforming CX. With real-world examples and actionable insights, you'll learn how to build better journeys, enhance satisfaction, and reduce operational costs.

Get actionable insights so you can:

  • Predict and resolve customer issues proactively before they arise
  • Deliver seamless, 24/7 support with autonomous AI agents
  • Strike the perfect balance between human connection and AI-powered convenience

Speakers:

Robin Gareiss CEO and Principal Analyst, Metrigy
Elizabeth Tobey VP of Marketing at NICE
Proactive Outreach Becomes 2025 Imperative for Contact Center Success

Available On Demand

AI and analytics are transforming the methods and frequency of how companies connect with customers. In fact, nearly 70% of customers see customer service shifting from mostly inbound to mostly proactive outreach by 2027. For the nearly 60% of companies that use a proactive outreach strategy, 47% are already using AI to determine when, how, and under what circumstances to reach out.

We’ll discuss why it’s vital for your organization to integrate AI with your proactive outreach strategy, complete with research data to validate this imperative. You’ll learn:

  • The top use cases for proactive outreach
  • How companies use AI to advance their proactive strategy
  • What measurable improvements they experience
  • Key drivers for proactive communications

Speakers:

Robin Gareiss CEO and Principal Analyst at Metrigy
Elizabeth Tobey VP of Marketing at NICE

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Register now

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