Agent Training Tips for Productive-From-Anywhere Contact Centers

Master employee training and become an employer of choice

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

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Prepare agents for every interaction and make their work experience fulfilling

A contact center is only as strong as its agents, and agents are only as strong as their onboarding and training allows. Comprehensive onboarding and perpetual training enhance the agent experience, which in turn leads to an increase in employee retention and peak productivity. It also has the potential to make you the most desirable employer among agents and applicants alike.

Access Agent Training Tips for Productive-From-Anywhere Contact Centers for new insight into how you can be the employer of choice.

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Give agents the knowledge they need to feel empowered, enriched, and ready to provide exceptional CX during every interaction.

Agent fulfillment shouldn’t be surface-level. Dive into other resources:

eBook: The Ultimate CX Agent Guide
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Webinar: How to improve your (remote) agents onboarding and training
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eBook: 7 trainable soft skills for outstanding agents
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