How to train, empower and retain top agents in just 60 minutes- plus additional resources at your fingertips.

As the hybrid work model takes root, more people are “opting out” altogether via the Great Resignation; accelerated retirement plans; and non-traditional career paths. So how do you build a thriving contact center with a shrinking labor pool?

Onboarding can be overwhelming and isolating—create a remote-friendly experience and reinforce agents’ newly acquired skills.
Friction is frustrating—give agents the tools they need to find (and provide) better solutions to customer problems.
Purpose is empowering—inspire agents by measuring outcome-based performance rather than efficiency output, which can be counterproductive to quality work.

Learn how your contact center can become the employer of choice—and attract, empower and retain tomorrow’s top agents.

Discover how to “win” onboarding.
Find out how to remove friction.
Learn how to foster purpose.

Presenters:

Geeta Menon

Senior Product Marketing Manager, RingCentral

Geeta is a Senior Product Marketing Manager for customer experience (CX) products at RingCentral. She specifically focuses on Workforce Engagement Management. In her free time, she loves to read fiction and travel.

Jay Clark

Channel Marketing Director, NICE CXone

Jay has over 15 years of experience developing Go To Market strategies and programs for partners in a variety of areas—from publishing to emerging technologies. He provides assistance to empower resellers and their customers to reach their customer experience (CX) goals.

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

First Name

Last Name:

Business Email:

Business Phone:

Company Name:

Job Title

Country:

State or Province:

UTM Source:

UTM Medium:

UTM Campaign:

UTM Content:

UTM Keyword:

UTM Detail:

Attribution User ID:

Adwords GCLID:

Call to Action:

Opt-In:

Double Opt-In:

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Voluptate aperiam, est temporibus esse quisquam incidunt reprehenderit veniam mollitia inventore voluptatibus non assumenda tempora, dolorum fugit modi quam a magni, maxime.