Get the latest BPO research straight from CX leaders
62% of CX leaders are using BPO providers to expand their customer service offerings. Discover why and what they’re looking for from CX outsourcers.
NICE, in partnership with Execs in the Know, compiled research entitled “Exploring Corporate Opinions on BPOs.”
Here are just a few survey revelations you’ll find:
60% said they’d be willing to pay more for BPO services 51% are planning on changing their BPO providers 33% said their primary reason for outsourcing is reducing costs
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The most positive customer and agent experiences come from the ability to provide connected and meaningful interactions. Only NICE can provide the flexibility of a full suite or as-you-need cloud-based solutions built on the most secure and dynamic platform on the market.
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BPO has undergone significant shifts in recent years
Here are seven top trends to help CX outsourcers keep up with new transformative expectations and strategic opportunities.
Uncover top AI-focused CX strategies for seamless journeys
Understand and fulfill your customers’ digital needs by identifying points of struggle and building the self-service they need
Meet customers at the true start of their journey with knowledge, proactive assistance, and full conversational self-service
Optimize how you do business with asynchronous communications across the messaging channels of your choice
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NICE is dedicated to helping our customers grow consumer loyalty and agent retention. Here are a few of our partners who have enhanced CX with NICE solutions:
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Gartner
We believe Garner named Genesys as a Leader in delivering Contact Centre as a Service solutions due to our:
Gartner
We believe Garner named Genesys as a Leader in delivering Contact Centre as a Service solutions due to our:
Gartner
We believe Garner named Genesys as a Leader in delivering Contact Centre as a Service solutions due to our:
Gartner
We believe Garner named Genesys as a Leader in delivering Contact Centre as a Service solutions due to our:
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