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Cloud Call Centre Software

The most positive customer and agent experiences come from the ability to provide connected and meaningful interactions. Only NICE can provide the flexibility of a full suite or as-you-need cloud-based solutions built on the most secure and dynamic platform on the market.

Cloud Call Centre Software

Main statistic headline goes here

Setting new benchmarks for performance excellence

11%

Increase in overall productivity within 3 months

3%

In adherence for users

90%

Adherence maintained overall since launch

46%

Reduction in non-additives roles

52%

Countries served by our products

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Why choose NICE?

The only call centre software to bring every interaction onto one platform to enable highly personalized customer and agent experiences

Customer Journey Orchestration

Phone (IVR / ACD)
Chatbots (omnichannel agent)
Website experiences
Search engine entry points
30 channels including In-App,WhatsApp and SMS

Agent Experience

Real-time guidance
Knowledge presentation
Complaint management
Quality management
Intelligent skill-based routing

Workforce Management (WEM)

Employee performance
Workforce forecast & scheduling
Productivity & quality assurance
Speech & text analytics
Feedback management

Digital Self-Service

Dynamic website help guides
Integrated chat experiences
Virtual AI powered agents
Community sourced support
Answer the question starting on Google

AI & Automation

Conversational AI chatbots
Robotic Process Automation
Proactive communications to solve the problem before it arises
Chat GPT ringfenced & secure options

Data, Analytics & Reporting

Sentiment analysis
Identify vulnerable customers
Unified data layer
Dynamic call recording
API connectivity

Benefits of the NICE Cloud Call Centre Solution

The only call centre software to bring every interaction onto one platform toenable highly personalized customer and agent experiences

2022 Forrester® Call Centre Software Magic Quadrant^TM

NICE named a global leader in Forrester Magic Quadrant for CCaaS

Download the report

2022 Forrester® Call Centre Software Magic Quadrant^TM

NICE named a global leader in Forrester Magic Quadrant for CCaaS

Download the report

Benefits of the NICE Cloud Call Centre Solution

Flexible CX products

CXone can provide you a full suite of CX interaction solutions or you can pick and choose your product depending on your needs.

Boost revenue & reduce costs

Improving agent productivity, increasing self-service and creating happier customers to create tangible business growth.

Secure & flexible environment

Leading IT security infrastructure complaint to X with our cloud focused solution (on-prem solutions also offered).

CXMSPs trust NICE solutions. We’ve helped thousands of successful organizations deliver the most transformative digital CX services to their clients. To read their case studies below, fill out the form above.

CASE STUDY

NICE CXone-Sitel partnership yields new fully managed CX solution

CASE STUDY

Expivia succeeds in a very competitive market with NICE CXone

Find out how

CASE STUDY

OneSource Virtual boosts CX performance with NICE CXone

Learn more

Loved by the industry

Business Intelligence Group

Big Innovation Award 2023

Global Banking & Finance

Best Digital Partner Transformation Europe

GetApp

Category Leaders 2023

TrustRadius

Top Rated Technology Provider

Analysts weigh in

NICE CXone is a Magic Quadrant Leader. Get the comprehensive reports

Gartner

2022 Garter® Magic Quadrant™' for Contact Centre as a Service
We believe Garner named Genesys as a Leader in delivering Contact Centre as a Service solutions due to our:

Ability to innovate at lightning speed and implement new features at scale

Deep market understanding and a market focus that's consistent with the needs of customer

Ability to create sustainable differentiated experiences and unify customer journeys

Download the report

Gartner

2022 Garter® Magic Quadrant™' for Contact Centre as a Service
We believe Garner named Genesys as a Leader in delivering Contact Centre as a Service solutions due to our:

Ability to innovate at lightning speed and implement new features at scale

Deep market understanding and a market focus that's consistent with the needs of customer

Ability to create sustainable differentiated experiences and unify customer journeys

Download the report

Gartner

2022 Garter® Magic Quadrant™' for Contact Centre as a Service
We believe Garner named Genesys as a Leader in delivering Contact Centre as a Service solutions due to our:

Ability to innovate at lightning speed and implement new features at scale

Deep market understanding and a market focus that's consistent with the needs of customer

Ability to create sustainable differentiated experiences and unify customer journeys

Download the report

Gartner

2022 Garter® Magic Quadrant™' for Contact Centre as a Service
We believe Garner named Genesys as a Leader in delivering Contact Centre as a Service solutions due to our:

Ability to innovate at lightning speed and implement new features at scale

Deep market understanding and a market focus that's consistent with the needs of customer

Ability to create sustainable differentiated experiences and unify customer journeys

Download the report

Tap into the growing $512 billion CX outsourcing market

The CX outsourcing market is expected to hit over $512 billion by 2030. ¹ That means substantial opportunities for CX Managed Services Providers (CXMSP). NICE helps CXMSP’s win opportunities by outsourcing satisfaction with every interaction.

Unlock greater access to potential clients. Amplify your CX expertise by building turnkey solutions and accelerating service delivery. Harness the advanced services and applications of CXone, the most complete, secure, and globally available cloud CX platform.

By partnering with NICE, you get the unparalleled flexibility to dream, develop, and deliver the most transformative CX solutions available to your clients.

Discover how we can help you:

Increase your presence in the market with strategic partner support, professional services, training, and certifications
Deliver innovative, scalable, secure, and compliant CX solutions worldwide
Leverage the power of data and the first and only generative AI built for CX
Earn higher margins with NICE’s flexible pricing and support agreement
Save time and accelerate client project delivery with one portal for all services

Fill out the form and one of our experts will contact you soon.

[1] Acumen - Business Process Outsourcing Market Analysis Report and Region Forecast, 2022-2030