The report guides contact centre leaders to CX-focused decisions.

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Deriving insights from hundreds of organizations and 1,000+ consumers, ContactBabel’s latest guide will lead you to smarter CX in your contact centre. As a leader, you face difficult, widespread, and highly specific decisions, from exceeding expectations during market or technology disruptions to better managing your budget.

The good news is that, in the face of those decisions, customers know what they want. By listening to their insights, your choices will be clear, informed, and data-driven in 2022 and beyond.

The UK Customer Experience Decision-Makers’ Guide includes:

The importance of CX in organizations, including governance and how businesses stack up
How remote work and call volumes have affected CX during the pandemic
How to manage your CX budget, ROI, and channel investments
The view from the customer, the business, and the importance of first-contact resolution
The technologies, benchmarks, and more that are fueling CX strategies in 2022

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

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