Self-service solutions are essential to modern customer care, but how often do they truly ease the customer journey? The Customer Effort Index (CEI) provides unparalleled insights into where customer effort is highest, helping businesses identify pain points and optimize service delivery. By focusing on both emotional and transactional metrics, CEI is the tool that can help turn self-service into a competitive advantage.

What the CEI offers:

• Data-driven insights on customer effort
• Sector and cross-sector comparisons
• Key metrics for service optimization
• Regular updates with quarterly data

Elevate your customer experience effortlessly.