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CX best practices: Smart self-service
Hear CX practitioners share smart self-service best practices they’ve learned and how they overcame challenges impacting CX/AX experience goals. You’ll discover the one thing they all have in common. A laser focus on improving agent experience (AX) while elevating customer experience (CX) at every micro-moment in end-to-end customer journeys.
Watch the replay of this customer panel webinar packed with proven solutions to real-world contact center issues.
What you can expect
- Get expert insights into CX best practices and smart self-service.
- Find out how to provide customers (and agents) frictionless experiences.
- Learn to improve customers’ (and agents’) first impressions.
- Explore ways to elevate micro-moments and end-to-end customer journeys.
- Discover how to increase agent retention and customer loyalty.
Moderator:
Sherry Fragomeni
Senior Product Marketing Manager
NICE CXone
Sherry began her career in brand marketing and has worked for leading global CPG companies such as Philips and Victorinox Swiss Army. She then moved into the Digital/SaaS space in product marketing with well-known companies such as Pitney Bowes. Sherry currently heads product marketing for NICE CXone Expert.
NICE CXone
Sherry began her career in brand marketing and has worked for leading global CPG companies such as Philips and Victorinox Swiss Army. She then moved into the Digital/SaaS space in product marketing with well-known companies such as Pitney Bowes. Sherry currently heads product marketing for NICE CXone Expert.
Stephen Naso
Director, Education and Knowledge, Liaison
Liaison
AStephen has been with Liaison since 2016. As the Director of Education and Knowledge, he leads all training and documentation initiatives for multiple SaaS products with over 4M users. Stephen has worked in the instructional design and performance technology field for over a decade. He holds a doctorate from Baker University and is a Certified Professional in Talent Development from the Association for Talent Development.
Liaison
AStephen has been with Liaison since 2016. As the Director of Education and Knowledge, he leads all training and documentation initiatives for multiple SaaS products with over 4M users. Stephen has worked in the instructional design and performance technology field for over a decade. He holds a doctorate from Baker University and is a Certified Professional in Talent Development from the Association for Talent Development.
Guest Speakers:
Katherine Wedgewood
Knowledge Strategist, Education and Knowledge
Liaison
Katie has been with Liaison since 2014 in support roles and is currently a Knowledge Strategist. She is responsible for guiding all knowledge management strategies for product users, with the end goal of giving users the tools to successfully self-serve. Katie earned her master’s in Library and Information Sciences at the University at Buffalo and her master’s in English Literature at the University of Connecticut.
Liaison
Katie has been with Liaison since 2014 in support roles and is currently a Knowledge Strategist. She is responsible for guiding all knowledge management strategies for product users, with the end goal of giving users the tools to successfully self-serve. Katie earned her master’s in Library and Information Sciences at the University at Buffalo and her master’s in English Literature at the University of Connecticut.
