CX in Your City - Philadelphia
Tuesday April 23, 1-5 pm | The Philadelphia Museum of Art
Get ready for a fresh twist on CX! In the last year, AI has changed the CX field dramatically and you should be a part of it. So, join us for a refreshing day at the Philadelphia Museum of Art to hear more about the latest, most innovative approaches to CX and how NICE helps you paint your customer experience masterpiece.
We have an amazing set of sessions lined up with some incredible speakers: including an industry influencer and one of our amazing NICE customers and Executive Advisory board members, Tom Laird of Expivia. We’ll finish the afternoon with a networking happy hour. Check out the session line-up to learn what you’ll hear about during the event.
- How to Unify AI & CX hosted by Scott Klososky, Digital Strategist, Founder & Consultant
- Setting up an AI Roadmap for your Contact Center hosted by Tom Laird, Expivia
- Implementing Smart CX with AI hosted by, NICE
- Networking Happy Hour
This is a FREE event, but space is limited so register now to secure your spot.
Scott Klososky
Digital Strategist, Founder and Consultant
Digital Strategist, Founder and Consultant
Scott Klososky is a founding partner of digital strategy firm, Future Point of View (FPOV), providing advisory work for clients including Fortune100, SMBs and government entities. Among many other projects, he’s a co-founder of Alkami Technology (ALKT). Scott is recognized globally for his unique ability to accurately predict future digital trends and explain the logic behind why these will alter the current status quo of the economy and society. Through his public speaking and numerous publications, he brings a unique perspective on how to manage the personal toll technology is causing people, teams and organizations.
Tom Laird
CEO Expivia Interaction Marketing and OttoQa. Host of “Advice from a Call Center Geek” podcast
CEO Expivia Interaction Marketing and OttoQa. Host of “Advice from a Call Center Geek” podcast
Thomas Laird is the CEO of Expivia Interaction Marketing Group and a recognized leader in the contact center industry. He hosts the very popular podcast "Advice from a Call Center Geek" and has authored three contact center operations books. He is an ICMI top 25 contact center thought leader. Under his leadership, Expivia grew from a small team to a 700-seat contact center BPO, earning significant industry accolades. Tom also serves on the NICE Executive Advisory Council, leveraging his extensive experience in contact center operations. His insights have made him a respected voice in customer experience and contact center circles.
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