Read ContactBabel’s “Exceeding US Customer Expectations” Report

Want a magic mirror telling you what customers expect so you can provide exceptional CX? Now you have it. This in-depth report identifies the frontline issues that impact customers and provides deep insight into factors driving their decisions.

The report also offers actionable advice on how businesses can build lifetime loyalty by resolving major issues customers face today. Based on a survey of 1,000 consumers, it is essential reading for CX leaders.

Here are some of the key customer insights the survey reveals:

• 61% of survey respondents wanted issues solved the first time
• 54% said they prefer shorter wait times in call queues
• 31% desire a choice of which service channels they use