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Discover the Secret Sauce to Elevating your Quality Program
If only quality programs could run themselves? Sure, evaluations and other elements of a quality model do the heavy lifting, but it’s the information that comes out of those efforts that really drives value.
We want to make sure that you’re getting the most out of your quality management tools. Check out our webinar where we’ll take a deep-dive into your quality program in order to deliver more valuable, actionable data, so you can take your contact center performance to the next level.
Check out our webinar where we discuss QM best practices and on how you can pull and analyze reports as well as align with your strategic key performance indicators to help drive continual improvement to your quality program.
LeAnn Hopkins
Product Manager
NICE CXone
LeAnn Hopkins is the Product Manager for NICE CXone Quality Management solutions and has been at NICE for 11 years spending much of that time on the Value Realization Services Team. During LeAnn’s tenure she has been able to deliver success to NICE customers in their investment by bringing innovation along with best practices in optimization across the entire contact center.
LeAnn brings over 25 years of contact center experience to this role holding a position as Director over Training & Quality prior to coming to NICE.
NICE CXone
LeAnn Hopkins is the Product Manager for NICE CXone Quality Management solutions and has been at NICE for 11 years spending much of that time on the Value Realization Services Team. During LeAnn’s tenure she has been able to deliver success to NICE customers in their investment by bringing innovation along with best practices in optimization across the entire contact center.
LeAnn brings over 25 years of contact center experience to this role holding a position as Director over Training & Quality prior to coming to NICE.
Speakers:
Mechele Herres
Sr. Product Marketing Manager
NICE CXone
Mechele Herres is a Senior Product Marketing Manager at NICE CXone responsible for all things Workforce Engagement Management. Before joining NICE CXone, Mechele held both B2B and B2C roles in technology companies focusing on customer success in verticals such as federal government, utilities, telecom, and healthcare. Her curiosity and belief in collaborating bring an elevated purpose in delivering exceptional customer experience.
NICE CXone
Mechele Herres is a Senior Product Marketing Manager at NICE CXone responsible for all things Workforce Engagement Management. Before joining NICE CXone, Mechele held both B2B and B2C roles in technology companies focusing on customer success in verticals such as federal government, utilities, telecom, and healthcare. Her curiosity and belief in collaborating bring an elevated purpose in delivering exceptional customer experience.
