This new report from ContactBabel guides you toward a purpose-fueled workforce.

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

How you treat your agents is how they will treat your customers. When you fail to deliver the right tools, coaching, and management—agent attrition goes up and customer satisfaction goes down.

If only there were a blueprint to making your agents know they matter and are equipped for long-term success…

As it happens, there is: The Inner Circle Guide to Agent Engagement and Empowerment.

ContactBabel’s report is chock-full of insights to help reinvigorate your agent workforce:

  • See how your business stacks up in terms of agent empowerment
  • Discover new ideas to boost effectiveness and morale
  • Get expert answers to your most-asked agent experience questions
  • Learn which metrics you shouldn’t be using
  • Blend work-from-home flexibility and operational success




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