Build loyalty in every interaction with purpose-built CX AI

Customer service can feel like a high-stakes game, with consumer loyalty as the ultimate prize. But when you implement purpose-built CX AI like NICE Enlighten into your brand strategy, the risks get a lot smaller, and the rewards are much bigger. Our new eBook breaks down why CX AI is the linchpin for your loyalty and retention strategy.

What you can expect to gain from this eBook:

  • Why AI is more than hype and the real impact on CX it can have
  • The importance and need for purpose-built CX AI solutions
  • How to gain a competitive digital edge in a saturated market
  • Data-backed insights to align your brand with customer preferences

Presenting:

Omer Minkara
VP of Research and Strategy at Aberdeen

Presenting:

Elizabeth Tobey
Head of Marketing, Digital and AI, NICE

Presenting:

Aaron Rice
General Manager CXone Expert

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Read the eBook

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