91% of customers recommend NICE as a preferred CCaaS vendor

Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.

As of November 2023, we received an overall 4.6 out of 5 rating with 91% of customers saying they would recommend NICE. NICE also received a 4.8 out of 5 for our CXone product capabilities.

CXone is the industry’s leading interaction-centric platform leveraging NICE Enlighten’s suite of AI solutions purpose-built for CX.

NICE Customer Reviews from Gartner Peer Insights: ★★★★★

Get the details you need to choose the right CCaaS vendor—read the full report now.

Gartner, Voice of the Customer for Contact Center as a Service, 30 January 2024
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