NICE CXone steps you forward into the cloud

Genesys is moving its on-prem CCaaS customers to the cloud, but is the transition smooth? Does Genesys Cloud CX provide advanced functionality? Let’s say it could be better. But it is better with NICE CXone. Compare the advanced capabilities between the two vendors, one by one, and read customer reviews in our brochure.

CXone has advanced features that Genesys doesn’t:

  • Integrates digital throughout the platform
  • Native, robust reporting with advanced analytics
  • Real-time monitoring of non-voice interactions
  • Open platform that has over 400 APIs

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

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