Discover how to deliver better experiences with this Metrigy report

Citizens expect the same quality of customer experience (CX) from government agencies that they get from the private sector. As a result, the federal government passed a “Citizen CX Mandate” in 2021 to help ensure improved service delivery and experiences.

A Metrigy survey revealed that most agencies are taking that mandate to heart. In 2022, 38% completed a CX transformation initiative, and 33% have one planned for 2023.

Have you?

This new Metrigy report, “Building Trust in Government via CX Excellence,” reveals how agencies are stepping up to the digital CX challenge and how you can too.

This insightful guide explores:

• Five critical CX areas agencies need to match the private sector
• How omnichannel capabilities help create seamless customer journeys
• Why self-service and AI should be CX transformation priorities
• Types of cloud-based CX and AI technology agencies can leverage
• Ways workflow automation is improving agent efficiency