See how San Diego county boosts citizen satisfaction by 445%

Millions of citizens aren’t getting critical public healthcare assistance because they’re uninformed or enrollment is too difficult. A Forrester study* also found that the quality of citizen experiences is declining.

Agencies are solving those issues by delivering proactive personalized customer experiences (CX) with NICE CXone, the world’s #1 cloud native interaction-centric CX platform.

Using CXone, San Diego County’s Health and Human Services agency boost citizen satisfaction by 445% and reduced average wait time by 93%.

Read this ebook to help citizens receive benefits they need by:

•  Leveraging new technologies to provide better digital experiences
  
• Meeting citizens where they are and tailoring CX to their unique needs
• Offering human-like self-service with AI-driven chatbots and virtual assistants
• Providing tools for users with disabilities or those who aren’t tech-savvy
• Balancing workloads across different agents and locations during peak periods