In today’s job market, the best way to combat losing employees to “better” opportunities is to become the better opportunity. A positive onboarding experience can be a huge differentiator for organizations from the start, creating company champions that see a purpose in their roles. When done right, onboarding sets expectations for all parties; ensures agents feel motivated and equipped for success; and helps maintain a positive tone throughout the employment journey.

This webinar will highlight key objectives for your company to follow when working to make a good first impression.

What you can expect

• Get tips that help develop quality agents more quickly by leveraging automation and real-time guidance.
• Discover how to provide a personalized agent experience that enables employees, instead of overwhelming them.
• Find out how to improve agent retention by implementing tools that promote long term success.
• Explore ways to blend voice-of-customer initiatives with voice-of-employee targets for increased agent feedback.