How to make a great first impression through onboarding.
Unlock 60 minutes of video content plus additional resources.
Unlock 60 minutes of video content plus additional resources.
In today’s job market, the best way to combat losing employees to “better” opportunities is to become the better opportunity. A positive onboarding experience can be a huge differentiator for organizations from the start, creating company champions that see a purpose in their roles. When done right, onboarding sets expectations for all parties; ensures agents feel motivated and equipped for success; and helps maintain a positive tone throughout the employment journey.
This webinar will highlight key objectives for your company to follow when working to make a good first impression.
What you can expect
- Get tips that help develop quality agents more quickly by leveraging automation and real-time guidance.
- Discover how to provide a personalized agent experience that enables employees, instead of overwhelming them.
- Find out how to improve agent retention by implementing tools that promote long term success.
- Explore ways to blend voice-of-customer initiatives with voice-of-employee targets for increased agent feedback.
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Jennifer Wilson
Sr Product Marketing Manager
NICE CXone
Jennifer is a software technology veteran who serves as a Senior Product Marketing Manager at NICE. In her current role, she’s responsible for promoting the NICE CXone platform, specifically focused on empowering agents. Jennifer brings more than 15 years of experience in software technology that includes solution and vertical marketing, implementation services, and product management for contact center, customer engagement, knowledge management, and process automation solutions.
NICE CXone
Jennifer is a software technology veteran who serves as a Senior Product Marketing Manager at NICE. In her current role, she’s responsible for promoting the NICE CXone platform, specifically focused on empowering agents. Jennifer brings more than 15 years of experience in software technology that includes solution and vertical marketing, implementation services, and product management for contact center, customer engagement, knowledge management, and process automation solutions.
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Speakers:
Brian Mistretta
Director of Product Marketing
NICE CXone
Brian is Director of Product Marketing for NICE CXone and leads the company’s federal, state and local government marketing efforts. He has spent his career marketing both business to business and business to consumer technology solutions and brings a strong focus on delivering exceptional experiences to clients and driving customer advocacy.
NICE CXone
Brian is Director of Product Marketing for NICE CXone and leads the company’s federal, state and local government marketing efforts. He has spent his career marketing both business to business and business to consumer technology solutions and brings a strong focus on delivering exceptional experiences to clients and driving customer advocacy.