Improve customer experiences (CX) and agent productivity with NICE CXone Agent for Microsoft Teams. Embedded seamlessly within Teams, CXone Agent delivers pre-built unified communications and contact center integration that empowers company-wide collaboration.
- Improve CX and drive better results across your contact center
- Increase agent productivity by eliminating toggling between a CCaaS and Teams
- Boost CSAT by seamlessly connecting customers to company experts
- Reduce dropped calls and abandon rates with carrier-grade voice services
