At Interactions 2024, there’s something for everyone. With over 150 sessions, it’s the best way to learn how to bring transformative innovation into your business in key focus areas, like implementing AI-powered self-service tools, mastering digital experiences with knowledge innovations, incorporating AI-driven analytics into your CX strategy, and empowering your workforce with powerful AI-powered solutions.

In our customer-led best practices sessions, you’ll hear about CX successes directly from some of the biggest brands like Sony, Disney, IBM, Hyatt, Realtor.com, LexisNexis, La-Z-y Boy, PayPal, and more.

Here is a sneak peek into just a few sessions...

• See how Sony Electronics used conversational AI to automate 40% of customer interactions and revolutionize customer and agent experiences.
• Hear from IBM about how they streamlined their contact center operations and transitioned to AI-powered forecasting, reducing operational costs while maintaining customer experience and satisfaction as a top priority.
• Learn how Netsmart transformed its knowledge management strategy in the healthcare industry, delivering personalized and accurate learning experiences for healthcare providers.
• Discover how The Standard uses Autopilot to reinvent their self-service and transform experiences while leveraging data, information, automation, and empathy.
• Join Realtor.com as they share their journey of transforming its view of CX to a forward-thinking, data-backed analysis that drives revenue.

Join us at Interactions 2024 for CX inspiration, learning and collaboration.

We’re making some big announcements soon that you don’t want to miss, so keep an eye out for updates and more details about our session agendas here.