What makes us happy? Extraordinary experiences. But, even small moments of human connection make customers happy—97% of people feel happy after receiving an act of friendly service, big or small.
Explore the NICE International Happiness Index 2024 report to see how AI amplifies the human touch to increase customer happiness and loyalty.
Key findings:
- Acts of simple service create big opportunities to drive happiness
- Most consumers are just as happy when receiving friendly interactions as they are freebies or discounts
- 9 out of 10 consumers are willing to pay more for a customer experience that leaves them feeling happier
- AI improves customer experiences for all generations by resolving issues faster
