NICE CXone & LiveVox = CXone SmartReach: Unified solutions. Seamless CX. One platform.

NICE CXone and LiveVox have come together to deliver the most comprehensive AI-powered customer experience (CX) solution in the market. CXone is the only platform powered by AI trained on industry specific CX data, enabling businesses to deliver personalized, efficient interactions across all channels. It delivers seamless CX, allowing businesses to anticipate needs and deliver truly iconic interactions.

LiveVox enhances CXone with comprehensive proactive outbound capabilities. With robust campaign management, LiveVox ensures businesses reach customers effectively while maintaining compliance and security.

The result of these two converging forces is CXone SmartReach, the market’s most intuitive and capable proactive outbound engagement engine.

CXone SmartReach maximizes ROI and boosts performance by:

• Orchestrating engagement via voice and messaging channels through a single solution
• Providing necessary agent tools for effective and efficient customer communication
• Obtaining insight through real-time reporting and advanced analytics
• Ensuring compliance in every channel through robust consent and compliance tools

Start redefining your customer engagements today.

Additional Information

Learn how CXone SmartReach enables contact centers to easily and successfully balance outbound engagement success and efficiency with the need to operate in compliance with the many laws, rules and regulations that govern proactive outreach.