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Nailing CX: 2023 Expectations, trends and tools
Wish you could look into a crystal ball and find out what 2023 holds for businesses like yours? Our experts already have—and they’re ready to share their data-based predictions with you.
Discover where CX trends are going and why customer experience still needs to be at the top of your priority list.
Our experts will reveal how to prepare for tomorrow’s challenges—and the risks businesses face when they don’t.
What you can expect: Insights into top issues
- How trends will affect key occurrences—and priorities—for businesses in 2023.
- What key trends to watch out for—and why CX is still one of the most important things to pay attention to.
- Why investing in CX ensures long-term business success—and what steps you can take now to be the best.
Laura Bassett
VP Product Marketing
NICE CXone
Laura leads a comprehensive go-to-market strategy for current and next-generation solutions. Her team defines positioning, drives sales and marketing plans, and executes cross functionally on those plans. Throughout Laura’s 25+ year career, she has defined business strategies and established best practices that drive revenue for companies that include Texas Instruments and Avaya. Laura’s extensive experience and expertise make her a sought-after subject-matter expert who is regularly featured in industry publications—and she’s written numerous blogs and articles ranging from customer experience to disruptive technologies.
NICE CXone
Laura leads a comprehensive go-to-market strategy for current and next-generation solutions. Her team defines positioning, drives sales and marketing plans, and executes cross functionally on those plans. Throughout Laura’s 25+ year career, she has defined business strategies and established best practices that drive revenue for companies that include Texas Instruments and Avaya. Laura’s extensive experience and expertise make her a sought-after subject-matter expert who is regularly featured in industry publications—and she’s written numerous blogs and articles ranging from customer experience to disruptive technologies.
Guest Speaker:
Christina McAllister
Senior Analyst
Forrester
Christina is a senior analyst at Forrester, helping customer service and customer experience (CX) leaders transform their strategies and capabilities in the age of the customer. Her research focuses on the technologies that enable and augment the customer service agent in today’s digital-first world. These include customer service cloud platforms and applications, AI-infused agent workspaces, conversation intelligence, and digital engagement changes. Her research also explores how AI is transforming contact center operations and the agent experience.
Forrester
Christina is a senior analyst at Forrester, helping customer service and customer experience (CX) leaders transform their strategies and capabilities in the age of the customer. Her research focuses on the technologies that enable and augment the customer service agent in today’s digital-first world. These include customer service cloud platforms and applications, AI-infused agent workspaces, conversation intelligence, and digital engagement changes. Her research also explores how AI is transforming contact center operations and the agent experience.
