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On-Demand: 2023 NICE User Group Webinar Series, Everyone Deserves a NICE, Warm NUG
No joke: Why your personal brand matters in 2023 and other insights from comedian Ross Pomerantz
Let’s break the ice with a hot mic.
Comedian Ross Pomerantz, also known as “Corporate Bro,” will drop nuggets of truth about personal brand development, climbing the corporate ladder, and optimizing the service opportunities of 2023 in an interactive comedy routine like no other.
Why is your personal brand so important in 2023? Today’s competitive hiring market gives managers and agents the upper hand. Make the most of it with a personal brand designed to connect your unique skills and values with the hottest positions and companies out there.
Want a pre-show warm up? Cozy up alongside Ross’ 300,000+ Instagram followers at @corporate.bro.
Featured Presenter:
Ross Pomerantz is a career enterprise sales dude and lover of writing his own bio in the third person. His life is dominated by two key themes: humor and his parents’ disappointment. When he’s not filming sketch comedy videos or yelling at kids, you’ll find him on the Peloton sculpting his famous thighs. Most recently, he graduated from business school… but he’s too humble to tell you it was from Stanford.
Inspired by NUG: The NICE WFM 2023 suite roadmap presentation
Bundle up and hit the road with us on a journey through the NICE Workforce Management (WMF) 2023 suite roadmap.
The cold winds of change have accelerated the adoption of multichannel, 24/7 service engagement. In this session NICE experts will showcase updates to the NICE WFM suite and the Enhanced Strategic Planner (ESP) and Employee Engagement Manager (EEM) capabilities, all designed to simplify, streamline, and boost the customer experience across any channel, at any time.
These updates may have been designed by us, but they were inspired by you. NICE product managers will share the 40+ NUG Ideas Forum-generated suggestions, including simultaneous bidding, delete long term forecasting, and process generation alerts, that were ultimately incorporated into these new releases.
Featured Presenter:
Andrea Matsuda is a senior product marketing manager at NICE where she directs product marketing strategy, thought leadership, and sales enablement in connection with select Workforce Engagement Management (WEM) product categories (WFM and EEM). With over 10 years’ experience in the contact center Andrea is passionate about helping contact centers deliver a world class customer and agent experience.
“NICE WFM is Listening”: A fireside chat connecting WFM and EEM experts and users
2023 is your year to put outdated scheduling functions and clunky intraday processes on ice.
Here’s why: Contact center scheduling has never been more complex or more important.
NICE research shows that 43% of contact center employees want the flexibility to work remotely and 47% cite flexible scheduling as the most important factor in their happy employment experience. *
Ready to come in from the cold of a complex scheduling environment? The freshly launched “NUG Talk Time…NICE WFM is Listening” will connect NICE Workforce Management (WFM) and Employee Engagement Management (EEM) software experts and users in a roundtable session in which your most burning questions and feature desires will be answered and explored.
Featured Experts:
“NICE Nexidia is Listening”: A fireside chat connecting CEA experts and users
Have you ever wanted to pick the brain of someone from the NICE Customer Engagement Analytics (CEA) product management team? The time has come!
Cozy up with our experts in this 30-minute “NUG Talk Time…NICE Nexidia is Listening” session where not only will you be able to ask all those burning questions, we’ll also be spotlighting new features and covering the 2023 roadmap for Nexidia Analytics and Quality Central.
Featured Experts:
Let’s break the ice with a hot mic.
Comedian Ross Pomerantz, also known as “Corporate Bro,” will drop nuggets of truth about personal brand development, climbing the corporate ladder, and optimizing the service opportunities of 2023 in an interactive comedy routine like no other.
Why is your personal brand so important in 2023? Today’s competitive hiring market gives managers and agents the upper hand. Make the most of it with a personal brand designed to connect your unique skills and values with the hottest positions and companies out there.
Want a pre-show warm up? Cozy up alongside Ross’ 300,000+ Instagram followers at @corporate.bro.
Featured Presenter:
Ross Pomerantz is a career enterprise sales dude and lover of writing his own bio in the third person. His life is dominated by two key themes: humor and his parents’ disappointment. When he’s not filming sketch comedy videos or yelling at kids, you’ll find him on the Peloton sculpting his famous thighs. Most recently, he graduated from business school… but he’s too humble to tell you it was from Stanford.
Inspired by NUG: The NICE WFM 2023 suite roadmap presentation
Bundle up and hit the road with us on a journey through the NICE Workforce Management (WMF) 2023 suite roadmap.
The cold winds of change have accelerated the adoption of multichannel, 24/7 service engagement. In this session NICE experts will showcase updates to the NICE WFM suite and the Enhanced Strategic Planner (ESP) and Employee Engagement Manager (EEM) capabilities, all designed to simplify, streamline, and boost the customer experience across any channel, at any time.
These updates may have been designed by us, but they were inspired by you. NICE product managers will share the 40+ NUG Ideas Forum-generated suggestions, including simultaneous bidding, delete long term forecasting, and process generation alerts, that were ultimately incorporated into these new releases.
Featured Presenter:
Andrea Matsuda is a senior product marketing manager at NICE where she directs product marketing strategy, thought leadership, and sales enablement in connection with select Workforce Engagement Management (WEM) product categories (WFM and EEM). With over 10 years’ experience in the contact center Andrea is passionate about helping contact centers deliver a world class customer and agent experience.
“NICE WFM is Listening”: A fireside chat connecting WFM and EEM experts and users
2023 is your year to put outdated scheduling functions and clunky intraday processes on ice.
Here’s why: Contact center scheduling has never been more complex or more important.
NICE research shows that 43% of contact center employees want the flexibility to work remotely and 47% cite flexible scheduling as the most important factor in their happy employment experience. *
Ready to come in from the cold of a complex scheduling environment? The freshly launched “NUG Talk Time…NICE WFM is Listening” will connect NICE Workforce Management (WFM) and Employee Engagement Management (EEM) software experts and users in a roundtable session in which your most burning questions and feature desires will be answered and explored.
Featured Experts:
- Rick Tirado, Solutions Sales Executive, NICE Americas CE Sales Overlay
- Robert Dvorscak, Senior Product Manager, NICE WFM and EEM
- Andrea Matsuda, Senior Product Marketing Manager, NICE WFM and EEM
- Ron Bailey, Solution Engineer, NICE Americas
- Jason Strahla, Senior Product Customer Success, WFM
“NICE Nexidia is Listening”: A fireside chat connecting CEA experts and users
Have you ever wanted to pick the brain of someone from the NICE Customer Engagement Analytics (CEA) product management team? The time has come!
Cozy up with our experts in this 30-minute “NUG Talk Time…NICE Nexidia is Listening” session where not only will you be able to ask all those burning questions, we’ll also be spotlighting new features and covering the 2023 roadmap for Nexidia Analytics and Quality Central.
Featured Experts:
- Troy Surdick, Product Management Director, NICE CEA
- Derek Boudreau, Product Marketing Manager, NICE CEA
- Nick DelleCave, Manager, Customer Success, NICE CEA
- Jared Norwood, Customer Success Manager, NICE CEA
- Lauren Maschio, Senior Product Marketing Team Manager, NICE CEA
Max registrants exceeded.