Creating an Omnichannel strategy for seamless customer journeys

  • Find out how to reduce agent (and customer) frustration by providing the tools agents need to deliver meaningful, satisfying interactions.
  • Learn how to help agents successfully handle interactions across many channels and use Omnichannel to their (and their customers’) advantage.
In just 10 minutes, discover what it takes for your contact center to deliver seamless customer service. Starting with providing agents the tools they need to have meaningful interactions—and solve problems quickly and correctly. Don’t wait. Get tips now and create an Omnichannel strategy that pays off in more satisfied customers and agents.

What you can expect

Presenter:

Annette Miesbach
Senior Product Marketing Manager
NICE CXone

Annette joined the NICE CXone Product Marketing team in 2013. She’s gained 20 years of experience in various roles in product marketing and management for contact center providers (cloud and on premise). Annette is currently responsible for journey orchestration, with automated channel selection, digital-first guided journeys, AI-driven and attribute routing—as well as 30+ voice and digital, inbound and outbound, and self-service and agent-assisted channels. She loves to travel and study languages (French and Spanish).
Jay Clark
Channel Marketing Director, NICE CXone

Jay has over 15 years of experience developing Go To Market strategies and programs for partners in a variety of areas—from publishing to emerging technologies. He provides assistance to empower resellers and their customers to reach their customer experience (CX) goals.

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

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