Gain a competitive edge with Forrester’s latest research.

AI and automation are evolving faster than ever. According to Forrester, unwavering interest and ongoing research will drive significant advancements in customer service for 2025, including over 50% of successful generative AI projects benefiting employee support.*

Staying ahead means balancing cutting-edge AI innovation with the reliability of proven automation tools. Forrester’s newest report, “Predictions 2025: Automation,” equips you with actionable insights to help your business thrive in the year ahead.

Thrive in 2025 with actionable ways to:

  • Transform your business strategy with groundbreaking predictions
  • Gain actionable insights you need to gain a competitive edge
  • Anticipate and overcome challenges shaping the future of automation
  • Leverage research-backed strategies to maximize ROI and growth

Start preparing for AI-powered automation today.
*Predictions 2025: Automation, Forrester Research, Inc., October 22, 2024
Omer Minkara
VP of Research and Strategy at Aberdeen
Elizabeth Tobey
Head of Marketing, Digital and AI, NICE
Aaron Rice
General Manager CXone Expert, NICE

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Access Forrester report

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