See why 64% of retailers prefer using a CCaaS Solution

Not only will bad experiences cause fickle consumers to drop a retailer, almost half will tell other people about it. To avoid losing consumers, retailers must be hyper focused on delivering a great customer experience (CX) every time.

Conventional “one-size-fits-all” tools won’t help. That’s why 64% of retailers prefer using a CCaaS solution to increase consumer loyalty and satisfaction by exceeding expectations.

Find out more with Pushing the Retail Experience to the Utmost, the new report from research firm Metrigy. This powerful report also reveals:

• Why retailers need a strong CX strategy and CCaaS ecosystem
• Steps retailers must take to meet the demands of digital-first consumers
• How retailers are interacting with consumers beyond the contact center
• Reaso/ns why CX and AI technology are integral for seamless journeys
• The main reasons why retailers are leveraging cloud-based solutions